In coordination with the Clinical Laboratory Director, the Support Services Coordinator supervises the daily operation of phlebotomy services, outpatient, and offsite phlebotomy locations. Provides supervisory leadership and technical coordination for clinical operations of the Specimen Processing area and testing performed in the laboratory to support the mission and objectives of Matagorda Regional Medical Center and associated clinics. He/she is also responsible for supervision and oversight of waived and assigned nonwaived point of care testing and processing of reference lab specimens. This includes review of quality control, analyzer maintenance and troubleshooting, technical procedure writing/revisions, equipment needs assessment, proficiency testing compliance and monitoring, quality improvement initiatives, knowledge/adherence to regulatory standards and specific projects. Assist in preparation for inspections by outside accrediting agencies and acts as a technical resource and support person for planning, student education, continuing education, problem solving, and provides consultation, training and competency for staff, supervisors and pathologists related to phlebotomy, waived and non-waived point of care testing.
The Support Services Coordinator works cooperatively with the Laboratory Operations Manager and Clinical Laboratory Director to oversee the physical and human resource assets of the department in accordance with departmental, hospital, and Hospital District policies. Performs all waived testing, microscopic evaluations, adult and pediatric phlebotomy and routine and specialized procedures. Reviews and approves clinical test results, for use in diagnosis and treatment of patients, in accordance with established protocol for laboratory performing waived testing procedures as defined by standards of Clinical Laboratory Improvement Amendments of 1988 (CLIA 88).
High School Graduate or equivalent preferred. Prefer completion of a specialized phlebotomy training program.
Phlebotomy Technician Certification by ASCP (PBT) or AMT (PBT) or equivalent approved certifications is required.
Requires five (5) years of phlebotomy experience (can include training program) and four (4) years of basic/advanced clerical experience, preferably in a medical setting.
Maintains education and development appropriate for position. This documentation must be reviewed and approved by the Director of the laboratory prior to patient testing.