Patients

Patient Rights Information

As a patient you have certain rights and responsibilities. We feel that if you understand them, you can contribute to the effectiveness of your treatment and to the quality of patient care. The following is a list of Patient Rights and Responsibilities, which reflect our concern and commitment to you as a patient and a human being.

Patient Rights

  1. Matagorda County Hospital District respects and supports the patient’s right to impartial access to care, treatment, and services that are consistent with relevant laws and regulations and medically indicated.
  2. A patient has the right to high quality, considerate and respectful care given by competent personnel and to expect that high professional standards are continually maintained and reviewed. A patient has a right to medical and nursing services without discrimination based upon race, color, creed, religion, national origin, age, sex, sexual preference, disability, diagnosis, or source of payment for care. A patient has the right to participate in making care decisions.
  3. A patient has the right to designate a surrogate decision maker when the patient is unable to make decisions regarding health care. Alternatively, the patient has the right to exclude family members from participating in his or her health care decisions.
  4. A patient has the right to know what hospital rules and regulations apply to his or her conduct. A patient has the right to expect good management techniques to be implemented within the hospital to effectively utilize his or her time and to avoid personal discomfort. Please see the list of patient responsibilities at the end of the document.
  5. A patient has the right to refuse any drug, treatment, or procedure offered by the hospital to the extent permitted by law. A physician shall inform the patient of the medical consequences of his or her refusal of any drug, treatment, or procedure.
  6. Patients, including terminal patients, have the right to all necessary measures to assure comfort by the provision of treatment of symptoms, pain management and the acknowledgement of the psychological, psychosocial, emotional, cultural and spiritual concerns of the patient and family. These includes the right to have all personal values, beliefs, and preference respected.
  7. Regarding pain management, patients have the right to information about pain and pain relief measures. As a patient, you can expect a concerned staff member committed to pain prevention and state of the art pain management.
  8. A patient has the right to self determination, which includes the right to formulate an Advance Directive. (Living Will, Directive to Physician, Medical Power of Attorney, Organ Procurement Card, or Mental Health Advance Directive.) Provision of care is not conditioned upon whether or not the patient has an Advance Directive. The patient also has the right to receive information about the hospital’s policies and procedures relating to Advance Directives. The patient has the right to have their advance directive followed, as allowed by law and regulation.
  9. Terminal patients shall have the right to die with dignity. The care, treatment, and services of the dying patient will be honored through effective pain management, consultation with the patient and their family, and the acknowledgement of psychosocial, cultural, spiritual, personal values and beliefs and preferences of the patient.
  10. A patient, next-of-kin, or legally responsible representative has the right to participate in the consideration of ethical issues. For more information about the hospital’s Ethics Committee, contact Administration at 979-245-6383 Monday through Friday, 8a.m. – 5p.m. or a Nursing House Supervisor by contracting the hospital operator.
  11. Each patient has the right to have his or her spiritual and personal values, beliefs and preferences respected. Patients are asked on admission if they would like to list a religious preference and if so this information is given to their religious representatives. Patients may also personally call their minister, rabbi, priest or other religious leader. You may also request assistance from your caregiver.
  12. A patient has the right, upon request, to be given the name of his or her attending physician, the names or identity of all other physicians directly participating in his or her care, and the names and identity of other health care personnel having direct contact with him or her. A patient has the right to refuse students to provide care.
  13. The patient has the right to confidentiality, privacy, and security of protected health information or medical record information. A patient has the right to have all records pertaining to his or her medical care treated as confidential expect as otherwise provided by law or third-party contractual arrangements. The hospital shall provide the patient, upon request, access to all information contained in his or her medical records in accordance with applicable regulations (unless access is specifically restricted by the attending physician for medical reasons or is prohibited by law.)
  14. A patient has the right to access, request amendment to, and receive an accounting of disclosures regarding his or her own health information. For more information on these topics, please see the hospital’s HIPAA Notice of Privacy Practice.
  15. A patient has the right to full information in layman’s terms concerning diagnosis, treatment and prognosis, including information about risk, benefits, alternative treatments and possible complications. When it is not medically advisable to give such information to the patient, the information shall be given to the patient’s next-of-kin or other appropriate persons. Except in emergencies, a patient has the right to expect that his or her physician will obtain the necessary informed consent prior to the start of any procedure or treatment.
  16. Patients have the right to information about outcomes of care and treatment. The patient has the right to be informed of unanticipated outcomes of care and treatment, according to law and policy.
  17. A patient (or in the event the patient is unable to give informed consent, a legally responsible party) has the right to be advised when a physician is considering him or her as part of a medical care research program, investigational, or donor program. The patient, or legally responsible party, must give informed consent prior to participation in such a program. The patient or legally responsible party may at any time refuse to continue in any such program to which he or she has previously given informed consent. Such refusal will not compromise access to services and will not in any way affect the provision of healthcare to the patient. Informed consent will consist of expected benefits, potential discomforts and risks, a description of alternative services that might also prove advantageous and a full explanation of procedures to be followed.
  18. A patient has a right to refuse the recording or filming of care and the right to request that the recording stop any time during the filming or recording process even if consent was given by the patient. Patients have the right to rescind the consent to use the videotape or filming up until a reasonable time before the videotape or film is used.
  19. A patient has the right to every consideration of his or her privacy and security and personal dignity concerning his or her own medical care. Case discussion, consultation, examination, and treatment are confidential and should be conducted discreetly, making every attempt to maintain the patient’s verbal and visual privacy.
  20. A patient has the right to be free from all forms of abuse and harassment and neglect and to have his/her care provided in a safe environment. This includes the mental, physical, verbal abuse, neglect, exploitation, harassment from visitors, staff, students, volunteers, other patients, or family members.
  21. A patient has the right to freedom from restraints in acute medical and surgical care and/or freedom from seclusion and restraints in behavior management, unless clinically necessary or in an emergency situation to protect the patient or others from harm.
  22. A patient has the right to expect emergency procedures to be implemented without unnecessary delay.
  23. A patient has the right to assistance in obtaining consultation or a second opinion with a physician other than the attending physician.
  24. When medically permissible, a patient may be transferred to another facility, only after the patient or next of kin or other legally responsible representative has received complete information and an explanation concerning the needs for and alternatives to such a transfer. The institution to which the patient is to be transferred must accept the patient for transfer in advance.
  25. A patient has the right to expect that the hospital will provide a mechanism whereby he or she is informed upon discharge of his or her continuing health care requirements, and the means for meeting them.
  26. Patients have a right to effective communication. A patient who cannot communicate with hospital staff because he or she does not speak English or because of hearing or speech impairment shall have access, where possible, to an interpreter and/or technology that will facilitate communication. The interpreter is provided at no charge to the patient.
  27. A patient has the right of access to an individual who, or an agency which, is authorized to act on behalf of the patient to assert or protect the rights set out in this policy.
  28. A patient has the right to examine and receive a detailed explanation of hospital bills. He or she has a right to full information and counseling on the availability of financial resources for health care.
  29. A patient has the right to communicate and have resolution complaints or grievances regarding his or her care. Complaints or grievances can be communicated to your physician, nurse team member, hospital management or administration. Complaints communicated to the hospital’s Administration Manager should be called to (979) 241-5522.
  30. A patient has the right to be informed of these rights at the earliest possible time during the course of hospitalization.
  31. The patient has a right to be protected from reasonably known risks.
  32. The patient has a right to not be discriminated against based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.
  33. The patient has a right for a family member, friend, or other individual to be present for emotional support during the course of stay. The presence of a support individual is allowed unless the individual’s presence infringes on others’ rights, safety or is medically or therapeutically contraindicated. The individual may or may not be the patient’s surrogate decision-maker or legally authorized representative.

Patient Responsibilities

  1. A patient should provide, to the best of his or her knowledge, accurate and complete information about present complaints, past illnesses, hospitalization, medications and other matters relating to his or her health. Unexpected changes in condition are also to be reported to the appropriate individual.
  2. Patients are responsible for asking questions when they do not understand what they have been told about their care or what they are expected to do.
  3. A patient should make it known to the appropriate people whether or not he or she clearly understands a contemplated course of action and what is expected.
  4. A patient should follow the treatment plan and all instructions recommended by the staff and practitioners responsible for his or her care. This may include following the instructions of nurses and allied health personnel as they carry out the coordinated plan of care and implement the responsible practitioner’s orders, as they enforce the applicable rules and regulation. The patient is responsible for resulting outcomes and for their actions if he or she refuses treatment or does not follow the practitioner’s instructions.
  5. A patient should assure either personally or through a legally responsible party that the financial obligations of his or her stay are fulfilled as promptly as possible.
  6. The patient is responsible for following hospital rules and regulations affecting care and conduct.
  7. A patient should be considerate of the rights of other patient and personnel and for assisting in the control of noise, smoking, and number of visitors. This includes being respectful of the property of other patients, staff and the hospital. The hospital is designated as a no smoking campus and the patient is responsible for honoring this regulation.
  8. The patient will immediately report to the physician or nurse in charge, risk management department, or administration, of any allegations of abuse, neglect, harassment, or exploitation.
  9. The patient’s family is responsible for accompanying and staying with or securing another responsible adult to stay with any patient under the age of thirteen.

Contact Information

It is your right as a patient in this facility to be allowed access to protective services. These services include advocacy services, certification and licensure agencies, Medicare/Medicaid fraud, abuse reporting agencies, etc.

A list of agencies with telephone numbers and addresses is provided. If you have questions regarding the need to access these services, please contact Matagorda Regional Medical Center Administration or the Administrator-on-Call who will assist you during the weekends and evenings.

Reporting Suspected Abuse/Neglect

Texas Department of Aging and Disability Services, Consumer Rights and Services Hotline  1-800-458-9858
Advocacy Incorporated 1-800-252-9108

Grievances/Complaints

Matagorda Regional Medical Center Administration   979-241-5520
Advocacy Incorporated   1-800-252-9108 7800 Schoal Creek Blvd, Ste.171E, Austin, TX 78757
Health Facility Licensure & Certification Division   1-888-973-0022 Texas Department of State Health Services, Patient Quality Care Unit 1100 W. 49th St., Austin, TX 78711-2668
Patient Care or Safety concerns that have not been addressed by the hospital may be reported to: The Joint Commission’s Office of Quality Monitoring   1-800-994-6610
E-mail: complaint@jointcommission.org

Medicare/Medicaid Fraud

Medicare Fraud (ask to speak to a Medicare Representative)   1-800-633-4227
Medicaid Fraud (ask to speak to a Medicaid Specialist)   1-800-436-6184

Reporting Of Concerns Related To Patient Care, Discharge, Or Coverage

Texas Medical Foundation   1-800-725-9216
Bridgepoint 1, Ste 300
5918 West Courtyard Drive
Austin, TX 78730-5036